A few useful answers before you book.
If your question is not covered here, call or email us and we’ll help.
When is full payment due?
Full payment is due no later than 14 calendar days before the date of travel. If a booking is made within 14 days, payment is due in full when the booking is confirmed unless we agree otherwise in writing.
What happens if I cancel?
Cancellation charges depend on the notice given. Our Coach Hire Terms & Conditions set out the sliding cancellation scale and how refunds are calculated.
What happens if Keepings Coaches has to cancel?
If we need to cancel a confirmed booking and cannot provide the agreed transport service, all money paid to Keepings Coaches for that booking will be refunded in full.
What size executive coaches do you have?
Our standard executive fleet includes 27, 34, 53, 57 and 61-seat vehicles. We also have specialist 42-seat team and 47-seat table coaches.
What is included on the executive fleet?
Every executive vehicle has an on-board toilet, USB charging, air conditioning and privacy glass. Some vehicles have additional features such as Wi-Fi, tables, kitchen facilities and TV screens.
Do you have an accessible / PSVAR coach?
Yes. We have PSVAR-compliant executive vehicles in 34, 53, 57 and 61-seat configurations. Tell us about any wheelchair or access requirements when enquiring so we can confirm the most appropriate vehicle and arrangements.
What are the school coaches fitted with?
Our dedicated school fleet is made up of 70-seat coaches with three-point seatbelts and CCTV.
Are your drivers DBS checked?
Yes. All drivers are DBS checked and wear company uniform.
Do you travel outside South Wales?
Yes. South Wales is our primary service area, but we operate journeys throughout the UK and into Europe.
Do your coaches have Wi-Fi?
Wi-Fi is available on selected specialist vehicles, including the 53-seat table coach and 42-seat team coach. It is not advertised as standard across every vehicle.
For the full payment and cancellation rules, see our Coach Hire Terms & Conditions.